All through the COVID-19 pandemic, many airline journeys, resort holidays and cruises have been cancelled and getting refunds from journey corporations wasn’t at all times straightforward.
It may be even more durable to get your a refund for those who booked a visit utilizing journey rewards factors with a bank card.
“These 500,000 journey rewards factors are value $5,000,” stated James Carr of Courtice, Ont.
Carr stated he booked a visit to Puerto Rico to take a Caribbean cruise along with his accomplice for Could of 2020, nevertheless it was cancelled due to COVID.
Carr had saved 493,484 factors utilizing his Scotiabank American Specific bank card. By utilizing the factors and paying an extra $145, he was in a position to pay for the cruise bundle which had a complete price of $5,080.
James Carr and his accomplice are seen on this picture. (Provided)
“We determined to not go on the cruise and it received cancelled and the factors went again onto my bank card,” Carr stated.
With the factors again on his bank card and nowhere to go in the course of the pandemic, Carr stated he by no means gave them one other thought.
Nonetheless, when he checked his card at a later date, he stated the factors have been gone.
“There was a $50 annual cost on the bank card which I did not pay as a result of I did not learn about it they usually cancelled the cardboard,” stated Carr.
Carr stated when he referred to as Scotiabank to complain he was advised to open up a brand new bank card and the factors could be transferred to the brand new card, however he stated regardless of many cellphone calls, hours on maintain and being directed to completely different departments, the factors have been by no means returned.
“It has been happening for 2 years now and I’ve been backwards and forwards with them,” stated Carr.
CTV Information Toronto reached out to Scotiabank and Andrew Garas, the director of Canadian banking communications with Scotiabank, stated in an announcement, “Scotiabank can’t touch upon particular buyer issues for privateness causes however on this occasion, we labored instantly with the client and have resolved the criticism to their satisfaction.”
Carr stated after CTV Information Toronto referred to as the financial institution he received his factors again inside days, which was excellent news for him as he could have $5,000 in rewards factors now to make use of in direction of a future journey.
“I really feel nice, very pleased to have this sorted out,” stated Carr.
If in case you have a journey rewards card, you might have to make a transaction at the very least annually or pay an annual charge. When you do not, you possibly can lose your factors however with another playing cards your factors won’t ever expire so long as your account is in good standing.